Privacy Policy

Introduction

At HTCARZ, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our car rental services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, residential address
• Identification Documents: Driving License, Aadhar Card, Passport
• Payment Information: Bank account details, UPI IDs, card information (processed securely)
• Booking Information: Pickup/return locations, dates, vehicle preferences
• Communication Records: Calls, emails, WhatsApp messages with our team

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Access times and referring URLs
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your bookings and provide rental services
• Identity Verification: To verify your identity and driving license validity
• Payment Processing: To process payments and refunds
• Customer Support: To respond to your queries and provide assistance
• Service Improvement: To analyze usage patterns and improve our services
• Communication: To send booking confirmations, updates, and promotional materials
• Legal Compliance: To comply with applicable laws and regulations

Data Sharing & Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who assist in our operations (payment processors, insurance providers)
• Business Partners: Affiliated companies for coordinated services
• Legal Authorities: When required by law or for legal proceedings
• Insurance Companies: For claim processing and verification

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data storage with encryption
• Access controls and authentication protocols
• Regular security assessments and updates
• Employee confidentiality agreements
• Secure payment processing through verified gateways

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes and enforce agreements

Booking records and transaction data are retained for a minimum of 3 years for legal and accounting purposes. You may request deletion of your data when it is no longer required.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction on processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing for direct marketing

To exercise these rights, please contact us at book@htcarz.com

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance user experience
• Analyze website traffic and usage patterns
• Remember your preferences
• Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any such collection, we will take steps to delete the information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.